Facebook Spam

Important Notice: Increase in Spam Reviews on Facebook!

Our social media team has identified that numerous businesses across Facebook have had a significant increase in spam reviews on Facebook, affecting our clients as well.

To our valued clients, we assure you that we are aware of this situation and are monitoring all social pages closely.

Unfortunately, these spam reviews cannot be deleted. We understand that this can be frustrating and may impact the overall perception of your business. However, we highly recommend that you don’t respond to these spam reviews or engage with them in any way. As tempting as it is to set the record straight, responding simply tweaks the algorithm so that the review gets more views.

To combat this issue, we are actively reporting these spam reviews to Facebook. The platform has implemented measures to identify and remove spam, but the process can take some time.

Additional tips to maintain a positive online presence:

• Engage with your customers.
  Encourage genuine and satisfied customers to share their positive experiences. Positive reviews from real users can counteract the impact of spam reviews.
• As mentioned, DO NOT engage with trolls.
  But if you need to address a genuine negative review, keep it professional and thoughtful to showcase your commitment to customer satisfaction.
• Educate your audience.
  Inform your followers about the issue and let them know that you are aware of the spam review problem. Share tips on how they can distinguish genuine reviews from fake ones.

Warm Thoughts clients can rest assured that we are focused on protecting the integrity of their online presence and ensure that genuine reviews are not overshadowed by these false posts.